YRT offers security, customer assistance and fare enforcement services through the YRT Transit Enforcement and Security team.
Consisting of Special Constables and Fare Media Inspectors, Transit Enforcement and Security travels the YRT system to monitor the correct use of fares and compliance with Viva's proof-of-payment system. They also monitor behaviour on YRT vehicles and properties to ensure the safety, security and comfort of all customers. Special Constables have the powers of a Peace Officer to enforce the Criminal Code of Canada and other related federal statutes on YRT and affiliated properties within the Regional Municipality of York and the City of Toronto.
Customers without valid fares or engaged in inappropriate or illegal activities may be subject to a fine, criminal charge or arrest.
| Duties of a Fare Media Inspector |
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Fare Media Inspectors can be seen on the buses and in the terminals in order to:
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| Duties of a Special Constable |
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Special Constables have the powers of a Peace Officer to enforce the Criminal Code of Canada and other related federal statutes on YRT
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and affiliated properties. They can be seen on the buses and in the terminals in order to:
Violations, fines and warnings
Transit Enforcement and Security staff make random checks to ensure the correct use of fares and compliance with Viva's proof-of-payment system. Customers without valid fares may be subject to a fine or criminal charge as set out by The Regional Municipality of York bylaws and the Criminal Code of Canada.
York Region Bylaw No. 2017-7 regulates the use of public transit vehicles and facilities in The Regional Municipality of York. Read Bylaw No. 2017-7 below which outlines fare-related offences.
Download York Region Bylaw No. 2017-7 (PDF)
Download the complete list of set fines (PDF)
How to report a crime, safety/security concern or fare machine issue
If this is an emergency, call 9-1-1 immediately.
Transit Enforcement and Security may be reached 24-7.
During business hours, report issues relating to crime, safety or security by calling the YRT Contact Centre at 1-866-MOVE-YRT (668-3978). Select option "4" to speak with a Customer Service Representative, who will report your concern to Transit Enforcement. YRT Contact Centre hours are 7 a.m. to 7 p.m. on weekdays, and 8:30 a.m. to 4:30 p.m. on weekends/holidays. After business hours, call 1-866-MOVE-YRT (668-3978) and select option "6".
CCTV (closed-circuit television)
YRT vehicles and properties are outfitted with security cameras. Our security camera program is meant to deter vandalism and provide evidence of incidents that occur on our bus fleet and in our terminals
Video footage is not archived and is only retrieved from a bus or terminal if requested from police or YRT officials as evidence to a particular event. Only Special Constables have the authority to retrieve video footage from a bus or terminal under the Enforcement Supervisor's direction.
Transit Enforcement and Security Information Guide (2018)
Download the YRT Transit Enforcement and Security Information Guide (PDF)