About PRESTO

Aurora

Aurora Town Hall (100 John West Way) 

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare 
• Unblock cards in negative balance

Metro (1 Henderson Dr.)

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare 
• Unblock cards in negative balance

Shoppers Drug Mart locations:

Yonge & Edward (14729 Yonge St.)

Bayview & Holland (446 Hollandview Trail)

• Purchase a new card for $6.00 (minimum $10.00 e-purse load required; if loading a monthly pass, minimum $10 e-purse load is also required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

Georgina

Georgina Library - Keswick Branch (90 Wexford Dr.)

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare 
• Unblock cards in negative balance

Sutton Library (5279 Black River Rd.)

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare 
• Unblock cards in negative balance

Shoppers Drug Mart locations:

Queensway & Dovedale (411 The Queensway S.)

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

Dalton & Black River (20917 Dalton Rd.)

• Purchase a new card for $6.00 (minimum $10.00 e-purse load required; if loading a monthly pass, minimum $10 e-purse load is also required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

King

King City Library- temporary location (30 Fisher Rd.)

Note: Customers can park at the parking lot of King City Arena & Community Centre off of Doctors Ln.

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required)
• Load e-purse value
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

Markham

Churchill Cigar, Markville Mall (5000 Highway 7 E.)

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

City of Markham (101 Town Centre Blvd.)

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

Shoppers Drug Mart locations:

Hwy 7 & 9th Line (6579 Highway 7 E)

Markville Mall (5000 Highway 7 E)

McCowan & 16th (9620 McCowan Rd.)

Woodbine & Major Mackenzie (2920 Major Mackenzie Dr. E)

Markham Town Square (8601 Warden Ave.)

Kennedy & Denison (1661 Denison St.)

14th & Markham (7700 Markham Rd.)

• Purchase a new card for $6.00 (minimum $10.00 e-purse load required; if loading a monthly pass, minimum $10 e-purse load is also required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

Newmarket

Gateway On The GO, Newmarket GO Bus Terminal (320 Eagle St. W,)

• Purchase a new card for $6.00 (minimum $10.00 e-purse load required; if loading a monthly pass, minimum $10 e-purse load is also required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

Magna Centre (800 Mulock Dr.) 

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

Metro, 404 Plaza (1111 Davis Dr.)

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

Town of Newmarket (395 Mulock Dr.) 

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

Shoppers Drug Mart locations:

404 Plaza (1111 Davis Dr.)

Upper Canada Mall (17600 Yonge Street)

• Purchase a new card for $6.00 (minimum $10.00 e-purse load required; if loading a monthly pass, minimum $10 e-purse load is also required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

Richmond Hill

Food Basics (1070 Major Mackenzie Dr.)

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

YRT head office (50 High Tech Rd., 5th floor)

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required) 
• Register PRESTO card
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance
• Refunds (e-purse up to $50)
• Troubleshooting
• General information
• Report a lost or stolen card

Shoppers Drug Mart locations:

Oak Ridges (13070 Yonge St.)

Hillcrest Mall (9350 Yonge St.)

Bayview & Major Mackenzie (1070 Major Mackenzie Dr. E)

Bayview & 16th (9275 Bayview Ave.)

Yonge & High Tech (8865 Yonge St.)

• Purchase a new card for $6.00 (minimum $10.00 e-purse load required; if loading a monthly pass, minimum $10 e-purse load is also required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

Toronto

Gateway Newsstands, Finch GO Bus Terminal (5697 Yonge St.)

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

Vaughan

Civic Centre Resource Library (2191 Major Mackenzie Dr.) 

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

Dufferin Clark Library (1441 Clark Ave. W) 

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

Pierre Berton Resource Library (4921 Rutherford Rd.)

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

Petro Canada (7400 Bathurst St.)

• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare 
• Unblock cards in negative balance

Shoppers Drug Mart locations:

Woodbridge Mall (5694 Highway 7)

Don Mills & Steeles (2900 Steeles Ave.)

New Westminster & Bathurst (8000 Bathurst St.)

Thornhill Square (298 John St.)

Rutherford Market Place (9306 Bathurst St.)

Dufferin & Rutherford (9200 Dufferin St.)

Dufferin & Major Mackenzie (9980 Dufferin St.)

Weston & Major Mackenzie (3737 Major Mackenzie Dr.)

Vaughan Mills Mall (1 Bass Pro Mills Dr.)

Hwy 7 & Ansley Grove (4000 Highway 7)

• Purchase a new card for $6.00 (minimum $10.00 e-purse load required; if loading a monthly pass, minimum $10 e-purse load is also required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

Whitchurch-Stouffville

Metro (5612 Main St.)

• Purchase a new card for $6.00 (minimum $10.00 e-purse or monthly pass load required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

Shoppers Drug Mart (5710 Main St.)

• Purchase a new card for $6.00 (minimum $10.00 e-purse load required; if loading a monthly pass, minimum $10 e-purse load is also required) 
• Load e-purse value 
• Load a monthly pass
• Set up a Child, Youth or Senior concession fare
• Unblock cards in negative balance

East Gwillimbury

East Gwillimbury Civic Centre (19000 Leslie St.)

Georgina

Tobacco Trails (7751 Black River Rd.)

Markham

Baygreen Pharmacy (8 Green Lane, Unit 6)

Cachet Magazine (9255 Woodbine Ave., Unit 9)

Candy Mart (4681 Highway 7)

Centennial Variety (6 Washington St.)

Daisy Mart (7351 Yonge St.)

Denison Ticket and Tobacco Shop (1661 Denison St.)

Gateway Lotto (2900 Steeles Ave. E)

M.C. Markville Convenience (411 Manhattan Dr.)

Mega Convenience (2002 Middlefield Rd., Unit 4)

Richmond Hill

Daisy Mart (420 Highway 7 E, Unit 36)

Food Basics (13231 Yonge St.)

Neighbourhood Pharmasave (10323 Yonge St.)

Toronto

649 Mega Convenience (5651 Steeles Ave. E, Unit 22)

Vaughan

Daisy Mart (9200 Weston Rd.)

Vicky's Convenience (205 Marycroft Ave., Unit 11)

Notes:

• You cannot use PRESTO on TTC buses operating in York Region
• PRESTO cards are to be used in York Region by a single customer only
• No additional taps are allowed within 5 minutes of the original tap on the same bus or device located within the same zone of vivastations

Access your card balance and transaction history

Log into your PRESTO account at prestocard.ca to access your card balance and transaction history.

Track your Federal Transit Tax Credit eligibility online

Log into your PRESTO account at prestocard.ca to access your transit usage report. See FAQ #11 for more information.

Security for lost or stolen cards

Report a missing card to PRESTO and have it blocked from use. You will be responsible for the value spent within 24 hours of reporting the loss. You must purchase a replacement card and load a minimum of $10 on the card. Do not register your new card, call PRESTO and ask that the funds be transferred from your old card.

Automatic reloads

Choose to automatically reload your card through your bank account or credit card when the card value reaches a pre-determined level. For more information, visit prestocard.ca.

At a PRESTO device on a Viva route, press the BALANCE button using one hand while holding the PRESTO card in your other hand (this will ensure you do not accidentally tap and charge your card). Only tap the card when the ORANGE light is on. 

On a YRT bus, the driver can assist you.

You may also check the balance on your card by logging into your account at prestocard.ca

If you are transferring from a YRT bus to an Express bus, the PRESTO device on the Express bus will recognize the transfer and charge your PRESTO card the Express fare upgrade.

Please note that if you pay your fare using a PRESTO card, you must also pay the fare upgrade using your PRESTO card.

Similar to a paper transfer, the transfer on your PRESTO card has an expiry time. When your transfer expires, you will need to tap your card as necessary.

If you are connecting to or from a GO Train, the GO co-fare is automatically calculated on the card.

No. Currently, customers using TTC bus routes in York Region are advised not to use PRESTO, and to continue using paper tickets or passes, the GTA Weekly Pass or the YRT Pay app.

Paper transfers cannot be issued to PRESTO card holders.

Click here for more information.

• Your PRESTO card is registered
• After you have registered your card, you have taken at least 32 one-way trips on a single transit system within any four week period

At tax time, log into your online PRESTO account to access and print your transit usage report. Your transit usage is reported weekly by transit agencies. Learn more about the Federal Transit Tax Credit.

Please note the following update from the Canada Revenue Agency: 

Budget 2017 proposes to eliminate the non-refundable public transit credit for amounts paid for eligible transit passes (including eligible electronic payment cards) for the use of public transit services after June 2017.

Please refer to the Canada Revenue Agency website for updates.

Youth must travel with a valid student ID card. Seniors and children must travel with proof of age.

Please note: Due to technical limitations, in order for children ages 1 to 5 to have their concession set on a PRESTO card, the agent must set a birth date so that the child is 6 years old. When your child turns 6 years old, you may visit an agent to reset the card to the child's proper birth date.

Yes, you can clear your negative balance online at prestocard.ca, or by calling 1-8PRESTO-123. You can also clear a negative balance in person at a PRESTO agent location.

Please note, if your card has gone into a negative balance, you must first clear the negative balance before using your card again.