YRT Pay app

Home/Fares and Passes/Payment Options/YRT Pay app

An easier way to pay your fare!

YRT's mobile fare payment app, YRT Pay, allows customers to purchase YRT fares anywhere, anytime, through the convenience of their smartphones. The app is available for free download on iOS (version 10 and above) and Android (version 5.0 and above) mobile devices in the App Store or Google Play.

Watch our How-to video below!

Getting started:

Download the app on your mobile device through the App Store or Google Play
Create an account by signing in through Facebook or Google, or sign up with your email address

Purchase your mobile ticket/pass:

Tap "Buy Tickets" then select a fare product for purchase
Tap "Purchase Tickets" to continue to checkout
Tap "Add a payment card" to add your payment information
Once a card is added to the account, select it to make a purchase
Your purchased ticket/pass will appear in the "Use Tickets" screen, and can be selected for activation

Activate your mobile ticket/pass:

After purchasing your mobile ticket or pass, you must activate it before you travel
On the "Use Tickets" screen, choose the ticket or pass you wish to use
Tap the plus (+) or minus (-) symbol beside the fare type to add or remove it from the activation queue
Tap "Activate Tickets" to activate the mobile ticket or pass. Fare activation takes one full minute and must be completed before boarding the bus
The timer (located at the bottom of the ticket screen) will countdown from one minute
When the one-minute countdown is complete, the ticket/pass will become active for two hours (tickets) or one month (passes)
Your mobile ticket/pass becomes your proof of payment to ride YRT

Using your mobile ticket/pass on the bus:

Fare activation takes one full minute and must be completed before boarding the bus
When boarding a YRT, Mobility Plus, Dial-a-Ride or TTC route in York Region, show the activated mobile ticket/pass to the driver when boarding. Tap the screen to show that the fare is valid. The driver may also ask you to tap the barcode
If you are on a TTC route in Toronto that is travelling northbound into York Region, show the activated mobile ticket/pass to the driver when you exit north of Steeles Avenue. Note that it takes one minute to activate, so be sure to activate your fare at least a minute in advance
When travelling on Viva, show the activated mobile ticket/pass to the Enforcement Officer upon request. The Officer may also ask to scan the barcode on your mobile ticket/pass for inspection

Frequently Asked Questions

Fare Activation

1. When should I activate my fare?

Fare activation takes one full minute and must be completed before boarding the bus (i.e. while waiting at the bus stop).

2. Why is the bus operator asking me to tap the ticket screen?

You must tap your ticket/pass screen to verify that the fare is not fraudulent. When you tap the screen, the ticket/pass will change colour and show an expiration countdown timer.

The driver may also ask you to tap the barcode.

3. What do I do if I am approached by Transit Enforcement?

Show the Enforcement Officer your activated mobile ticket/pass and tap the screen to show that the fare is valid. The Officer may also ask to scan the ticket/pass's barcode for inspection. To show the barcode, tap on the icon at the top right-hand corner.

4. What if I transfer to GO Transit?

You cannot purchase Ride to GO tickets on the app; therefore, if you are transferring to/from GO Transit and YRT, use a PRESTO card.

5. I am travelling with a group of people. Can I activate more than one ticket/pass?

Yes, you can purchase and activate as many tickets as you like.

Please note that drivers will not provide paper transfers, so group travel must be completed together (i.e. from start to finish).

6. Can I activate my mobile ticket/pass offline?

Yes, purchased tickets/passes that are saved on your device can be activated without internet access. However, the app will require you to connect to the internet after seven days of offline use.

7. Is my monthly pass activated automatically on the 1st of the month or do I have to activate it?

Monthly passes are not activated automatically. You must activate it on first use and it will expire on the last day of the calendar month.

Please note: Activated Monthly Passes are not transferrable between mobile devices.

8. How long can I hold onto purchased tickets without activation?

There is no expiration date on non-activated tickets. They will remain in your account until you activate them. However, monthly passes are specific to the month and will expire on the last day of the calendar month whether it has been activated or not.

9. Why is there a one-minute countdown during ticket activation?

To support the YRT fare policy of having valid fare before boarding.

10. Can I purchase a ticket and activate it at the same time?

To make a purchase, you must have either a data or WiFi connection on your mobile device. However, you can activate your ticket/pass offline. This allows customers to activate their fare immediately before boarding the bus to maximize their two-hour travel window.

11. Can I use multiple phones to purchase and activate tickets?

Yes. In this case, it is recommended to save tickets/passes to the cloud, so that you can access them on all mobile devices.

To access your tickets/passes on another device, you will need to log into the same account (i.e. same username and password).

Please note: Activated Monthly Passes are not transferrable between mobile devices.

Payment and Fare Information

1. What fare types are available for purchase on the app?

You can purchase single ride tickets, monthly passes and Express tickets. Prices are available for all fare categories (Adult, Youth, Senior and Child). Ride to GO tickets and GTA Weekly Passes cannot be purchased on the app.

2. What payment options are available on the app?

YRT Pay will accept the following payment methods:

VISA
MasterCard
VISA Debit
MasterCard Debit

3. How quickly is the payment processed?

Once the payment is authorized, the purchase is processed immediately.

4. Will I receive a purchase receipt?

A receipt will be sent to the email linked to your account. If you signed up through social media, the receipt will be sent to the email associated with your social media account.

5. Can I use my mobile ticket when I transfer to multiple routes within York Region?

Yes, the YRT Pay app is accepted on any YRT, TTC and Brampton service operating in York Region. Click here for the full list of transfer authorities.

6. Will my ticket show the expiry time?

Yes; the expiry time and countdown timer will display at the bottom of the ticket/pass screen.

7. Is there a limit to the number of fare products I can purchase?

Customers can purchase a maximum combination of 20 fare products. For example, a single ride ticket is considered one fare product.

8. Can I get a paper transfer if I buy my ticket on the app?

No; paper transfers will not be provided for tickets purchased through YRT Pay.

9. When can I purchase my monthly pass?

Monthly passes for the next month can be purchased as early as the 18^th of the current month. For example, a monthly pass for August will be available for purchase from July 18 to August 17.

10. Can I get a refund on tickets/passes?

YRT does not provide refunds on tickets or passes.

11. Is there another way to purchase fares for my app?

You can also purchase fares by logging into your account through the online Marketplace [click here]. You will be able to view your purchases on the app immediately.

12. Will I be able to view my transaction history?

You can obtain a transaction history report by logging into your account through the online Marketplace [click here].

13. Do you store or share any of my payment information?

Payment information is handled in compliance with PCI-DSS security standards. Click here to learn more.

General Information

1. Who do I contact if I need assistance?

Please call the YRT Contact Centre at 1-866-668-3978. For data connectivity issues, contact your mobile service provider.

2. What do I do if my device was lost or stolen, and I had my tickets saved on the device?

Call the YRT Contact Centre at 1-866-668-3978 and press '4' to speak with a Customer Service Representative. Our Contact Centre is open 7 a.m. to 7 p.m. on weekdays, and 8:30 a.m. to 4:30 p.m. on weekends/holidays.

3. Is an internet connection required to use the app?

You need an internet connection to set up your account, purchase fares and use tickets/passes saved in the cloud.

If you save your tickets/passes to the device, you do not need internet connection to use them. However, the app will prompt you to connect to the internet after seven days of offline usage.

4. What's the difference between saving my tickets/passes to the device versus the cloud?

If you save your fares to the device, they will only be accessible on that single device and can be used without an internet connection. If you save your fares to the cloud, you can access them from any device that has the app installed, but it requires an internet connection.

The "Ticket Storage" screen allows you to change your default storage location, or move fares between the cloud and device.

Please note: Activated Monthly Passes are not transferrable between mobile devices.

5. What happens if I uninstall the app?

Be careful when uninstalling the app, as it will cause you to lose all tickets/passes that are saved on your device. We recommend that you transfer all unused tickets/passes to the cloud before uninstalling the app. If any tickets/passes are lost due to uninstalling the app, call the YRT Contact Centre at 1-866-668-3978.

6. Why am I being asked to create an account on the app?

Purchases are account-based and not specific to a device. An account is necessary for you to access and display your purchased fares.

7. How do I reset my password?

To reset your password, go to the Change Password screen in Settings. If you forgot your password, click on the Forgot Password link on the sign-in page.

8. Do you store or share any of my personal information?

For the purpose of diagnostics, YRT Pay will store your phone ID, app version, and device model, platform and version.

9. How is my privacy protected in the app?

Please see our Privacy Policy for more information.

10. What do I do if my phone dies or stops working while I am travelling?

You will need to purchase a new ticket. You can purchase a ticket with cash, from a ticket machine or use a PRESTO card. You will not lose any tickets that have already been purchased in your YRT Pay app account.

YRT is not responsible for mobile devices that are not working, including batteries dying or any phone/carrier related issues.

11. What do I do if I change my device?

Save your tickets/passes onto the cloud. You will then be able to access them on your new device by logging into your account.