Support Person Assistance Card

For eligible customers with disabilities

Effective January 1, 2015, YRT customers who need to be accompanied by a support person are required to carry a YRT Support Person Assistance Card.

The Support Person Assistance Card is a photo card that identifies the cardholder as a person who, because of their disability, needs to be accompanied by a support person. The Support Person Assistance Card permits a support person to travel on YRT with the eligible customer (cardholder) at no additional cost. Customers with disabilities who travel with a support person on YRT must apply for the Support Person Assistance Card. The card is valid for a maximum period of three years and must be renewed upon expiry.

A support person is someone who assists the cardholder with communication, mobility, personal care/medical needs or with access to goods, services or facilities. The Support Person Assistance Card permits a support person to travel with the eligible customer (cardholder) at no additional cost. A cardholder may travel with different support persons at different times. Additional companions must pay a fare.

Application process

Customers who need to be accompanied by a support person when travelling on YRT may apply for the Support Person Assistance Card. The card permits a support person to travel with the eligible customer (cardholder) at no additional cost. 

Application form

Download and complete the Support Person Assistance Card application form. You may also request a copy of the application form to be mailed to you by calling YRT. The form consists of three sections that need to be completed:

Part A and Part B must be completed by the customer (applicant) who, because of their disability, needs to be accompanied by a support person. A legal guardian may complete the form on behalf of the intended customer.

Part C must be completed and stamped by an authorized regulated health care professional. Authorized regulated health care professionals include:

• Licensed physician
• Registered nurse 
• Registered occupational therapist
• Physiotherapist
• Licensed optometrist or opthalmologist
• Certified rehabilitation specialist

Download the Support Person Assistance Card application form (PDF) 

One current colour passport photo

One current colour passport photo of the applicant must be included with the application. The passport photo must be certified by the same authorized regulated health care professional who completes Part C of the application form.

Submit an application

Completed applications are accepted by mail or in person. A completed application includes:

• Part A and Part B of the application form completed by the customer (applicant) or their legal guardian.
• Part C of the application form completed by an authorized regulated health care professional.
• One current colour passport photo of the applicant certified by the same authorized regulated health care professional who completes Part C of the application form.

Incomplete forms will not be accepted.

Submit your application by mail:

Mail your completed application (including the certified colour passport photo) to the address below:

York Region Transit (YRT)
55 Orlando Avenue
Richmond Hill, Ontario  L4B 0B4

Submit your application in person:

Bring your completed application (including the certified colour passport photo) to YRT's head office (see mailing address above).

Frequently asked questions 

Applying for the YRT Support Person Assistance Card

Using the YRT Support Person Assistance Card