Contact Mobility Plus

Mobility Plus IVR and Contact Centre

Local 905-762-2112
Toll free: 1-866-744-1119
Fax: 905-762-2110

Book, cancel and confirm trips 24-7 online or by phone with our IVR system. Press '0' at any time to speak with a Trip Reservationist in our Contact Centre.

TTY teletypewriters for the deaf or hard of hearing callers

TTY local: 905-787-0577 
TTY toll free: 1-866-276-7479

Please note that TTY service is only available during Contact Centre hours.

Contact Centre hours

7 a.m. to 7 p.m., Monday to Sunday, excluding statutory holidays.

Mobility Plus service hours

5 a.m. to 3 a.m. Monday to Sunday, including statutory holidays.

After hours travellers

For customers travelling between 5 a.m. and 7 a.m., 7 p.m. and 12 a.m., and on statutory holidays who need assistance, please call the Traveller's Hotline at 905-762-2963 or toll free at 1-877-660-7587.

Questions, compliments, concerns and suggestions

By phone: Call the YRT Information Line (see above) and press "5".

Online: Use our online feedback form

Email: mobilityplusfeedback@york.ca (You will receive a response from us within three business days. If you have a spam filter, add "mobilityplusfeedback@york.ca" to your address book to ensure our response doesn't end up in your junk mail folder.)

By mail: YRT Mobility Plus, 55 Orlando Aveue, Richmond Hill, Ontario, L4B 0B4

In person: York Region Transit, 55 Orlando Avenue, Richmond Hill (office is open Monday to Friday from 8:30 a.m. to 4:30 p.m.)

Media Inquiries

For all media inquiries, contact York Region's Corporate Communications department.

Local: 905-830-4444, ext. 71234

Toll free: 1-877-464-9675, ext. 71234

Contact YRT

View YRT contact information here

Connecting services

For information on other transit services in York Region, call or visit the appropriate transit agency's website: