Complete and submit the Mobility Plus Application Package (PDF). You may also call us at 1-866-744-1119 to request a hard copy. There is no registration fee.
Completed applications must be forwarded by mail or fax to the Mobility Plus office. It will take up to two weeks for the Mobility Plus office to assess your eligibility and let you know if you can use the service. All information will be kept confidential. If you are eligible, you will receive a registration card and number to use the service. If you require a mandatory support person, this person must accompany you on all of your Mobility Plus rides. A mandatory support person rides free-of-charge. All clients under the age of 18 must travel with a mandatory support person, unless determined otherwise on a case-by-case basis. A mandatory support person cannot be a Mobility Plus client.
Notice of privacy and information practices:
We comply with the Personal Health Information Protection Act, 2004, the Municipal Freedom of Information and Protection of Privacy Act, and all other applicable legislation.
Non-York Region residents (Wheel-Trans, Peel and Durham Region customers)
Call us at 1-866-744-1119 with your transportation inquiries.
If your application is denied
If your application is denied, the Mobility Plus Eligibility Appeal Process offers you the opportunity to appeal the decision.